Handling Disputes

Overview

When a member disagrees with an assignment, they can file a dispute. You review it, hear them out, and decide: uphold the assignment or override it. Maybe someone thinks the algorithm got it wrong, or they have new information. Your job is to be fair and consistent.

Steps

1. Go to Distribution → Disputes (or the dispute queue).
2. See pending disputes—who disputed what, and their reason.
3. Review the original assignment reasoning.
4. Decide: Uphold (keep the assignment) or Override (reassign to the disputing member or someone else).
5. Add a note explaining your decision.
6. Resolve. The member gets notified.

Try to respond promptly—disputes can simmer if left hanging.