When to Accept vs Reject a Dispute

Overview

Disputes land in your queue and you have to decide: accept (reassign) or reject (original stands). Maybe you’re not sure where to draw the line. Here’s a quick guide.

Accept When

• The algorithm made a clear error (wrong person, data mix-up).
• The member has a valid sentimental reason you didn’t know about.
• Fairness was genuinely compromised (e.g., someone got way more than their share).

Reject When

• The member just wants it more without a substantial reason.
• The original assignment reasoning was sound and the algorithm got it right.
• The dispute feels like venting rather than a real concern.

Best Practice

Write clear review notes—the member will see them. Explain your decision so they understand. Don’t reject everything automatically; genuine concerns deserve a fair look.